What is MyChart?
MyChart offers patients of Hendricks Regional Health and Hendricks Regional Health Medical Group personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health and medical information.With MyChart, you can use the Internet to:
MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:
- Request medical appointments.
- View your health summary from your electronic health record at Hendricks Regional Health and Hendricks Regional Health Medical Group.
- View test results.
- Request prescription renewals.
- Access trusted health information resources.
- Communicate electronically and securely with your medical care team.
For more information about MyChart, check out https://www.mychart.com/features.
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Is there a fee to use MyChart?
MyChart is a free service offered exclusively to all patients of Hendricks Regional Health and Hendricks Regional Health Medical Group.
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What do I need to use MyChart?
You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.
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How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
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How do I sign up?
Patients who wish to participate in MyChart may ask for their personalized MyChart activation code during their visit to Hendricks Regional Health or a Hendricks Regional Health Medical Group office. This unique code will enable you to create your own MyChart user ID and password. If you were not issued an activation code, you may call your primary care provider to get one or ask for your activation code during you next office visit.
- Clinic staff might sign you up directly while you're at the front desk or in the exam room.
- You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
- You might receive a text message or email with an activation code when you come in for a visit.
- You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.
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Who do I contact if I have further questions?
You should contact your physicians office or call us at (317)456-9060.
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When can I see my test results using MyChart?
Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.
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Your provider is able to determine which types of test results are able to be accessed through your MyChart account. Further, tests of a very sensitive nature are not released to MyChart.
With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.
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If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at your doctor's office. Please contact or visit your doctor's office to correct any inaccurate information. Your health information is reviewed and updated in your electronic medical record at each visit.
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If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
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Can I ask questions regarding a family member from my MyChart account?
Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
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Can I view a family member's medical record in MyChart?
Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.
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I forgot my password. What should I do?
You can
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Can you send me a new activation code if I have lost it, let it expire or haven't receive it?
Use our Activation Code request form
If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at (317)456-9060 to request assistance.
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Where can I update my personal information on MyChart (e.g., home address, e-mail or change my password)?
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyChart Patient Support Line at (317)456-9060 for quick support.
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How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. From a technological perspective, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
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What is your Privacy Policy?
MyChart is maintained by Hendricks Regional Health and Hendricks Regional Health Medical Group and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.
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Why was I was unexpectedly logged out of MyChart?
We aim to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart to further protect your privacy. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
What features does my computer need so that I can access MyChart?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Firefox, Safari, Google Chrome, Etc...).
To view this information, you must link your account. Check out our video tutorial on how to do this.
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My activation code does not work, what should I do?
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. Call your physicians office to request a new code or complete an Activation Code request form to get a new one.
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Is my activation code my username?
No. Your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.
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